Privacy Policy
Last updated: January 2024 — Emergency Marine Solutions, LLC
1. Information We Collect
We collect information you provide directly, including your name, phone number, email address, vessel information, and service request details when you submit forms on our website.
2. SMS Communications & Consent
By providing your phone number and checking the SMS consent box on our forms, you agree to receive SMS messages from Emergency Marine Solutions, LLC regarding:
- Service appointment confirmations and reminders
- Service status updates and technician dispatch notifications
- Estimate and invoice notifications
- Occasional promotional messages about our services
Message frequency varies. Message & data rates may apply.
To opt out: Reply STOP to any SMS message at any time. You will receive a one-time confirmation and no further messages will be sent.
For help: Reply HELP to any SMS message or call us at (813) 750-9989.
3. How We Use Your Information
We use the information we collect to:
- Provide and schedule marine repair services
- Communicate with you about your service requests
- Send SMS updates and notifications (with your consent)
- Improve our services and customer experience
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We do not share your phone number or SMS consent data with any third party for their marketing purposes.
We may share information with service providers who assist in our operations (e.g., SMS delivery via Twilio), under strict confidentiality agreements.
5. Data Retention
We retain your personal information and SMS consent records for as long as necessary to provide services and comply with legal obligations. SMS consent records are kept for a minimum of 4 years for compliance purposes.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at the information below. You may opt out of SMS communications at any time by replying STOP.